[resolved] Double spacing on ticket thread

ceantuco

Hi,
while updating tickets, when I hit enter instead of going down one space it seems to be going down two spaces. (see picture) This did not occur on version 1.9.16.
Server specifications:

CentOS 8
OSticket version: 1.14.1
Apache/2.4.37
MySQL 10.3.11
PHP 7.2.11

ntozier

Enter starts a new paragraph.
Shift+Enter puts you on a new line in the same paragraph.

ceantuco

Got it thank you!

ntozier

Very welcome.

mikeb

This has been driving us nuts since our upgrade, is there any way to disable the "new paragraph" on enter feature by chance? I'm not aware of any other system that does (and osTicket didn't in v1.12) this so its extremely confusing to the agents.

ntozier

I'm not aware of a way to disable this.

mikeb

Pull request to revert back to pre-v1.14 behavior here:
https://github.com/osTicket/osTicket/pull/5327

dali

Yes please make it an option. It's driving me crazy. It's not something you just switch, without giving an option for users, that use it daily, to set it back.

Br,

ntozier

@dali you posted on the github PR with the solution to your problem already.
https://github.com/osTicket/osTicket/pull/5327

dali

Hi. I just updated from 1.14.1 to 1.14.2 and still the same. Has this issue been addressed yet maybe as an settings feature.

Thank you

Br,
Dali

ntozier

The github thread linked above (which you replied to after the solution was made, and closed) still holds the answer to your question.

The answer is Yes.