Our osTicket installation is generally working well, but we have a phone system that sometimes forwards emails with an attached voicemail in .mp3 format, and osTicket does not seem to be able to fetch these emails and convert them to to tickets.
I upgraded to 1.14.1 today, but still see the error. The email I get just says:
"Excessive errors processing emails for mailserver/email. Please manually check the inbox."
I do not see anything in the PHP error log, so I'm not sure where else to look. If I delete the email with the mp3 attachment from the inbox then everything works fine again.
Here's my about info:
![](https://forum.osticket.com/assets/files/2019-12-18/1576627914-845034-capture.png)