PHP IMAP extension problem

mandaralo

I've created a cron job pointing to the cron.php file to run every 15 minutes. Whenever i run this cron job i get email this error:

"osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!

http://::\wamp\www\api\cron.php"

I cant seem to figure it out.

Im using WAMP on a Windows 2008 R2 server. The extension is turned on and the .dll file is in the right location. The php.ini file has the extension un-commented.

What can i do?

Thanks

ntozier

Sounds like you have two php.ini files. One for the web server and one for command line.

create a file called test.php. in it put:

<?php phpinfo(); ?>

save it and put it some where easy to get to. (c: maybe)

Open a command prompt. go to where the file is. (c:) Type in the following:

php test.php | more

hit enter. This should output the command line PHP configuration to the screen. The | more shows you one page at a time. Look for "Loaded Configuration File =>"

Once you have that path make sure that you delete the test.php you made. And then go check that php.ini to make sure that things are enabled like you think that they are. (ie php_imap.dll)

mandaralo

I ran the test.php file and i did not find the Loaded Configuration File path.

ntozier

You might want to look again. Its usually on the first page and about the 10th or so item listed. It may be called something else (like config file or config path or something similar, etc) if they changed the output on newer versions of PHP. My installation is a little old now and I should probably upgrade. :)

mandaralo

Here is the information i get. (I removed some of the important information with *)

If you can help me out finding it that would be great.

Registered serializer handlers => php php_binary wddx

Directive => Local Value => Master Value

session.auto_start => Off => Off

session.cache_expire => 180 => 180

session.cache_limiter => nocache => nocache

session.cookie_domain => no value => no value

session.cookie_httponly => Off => Off

session.cookie_lifetime => 0 => 0

session.cookie_path => / => /

session.cookie_secure => Off => Off

session.entropy_file => no value => no value

session.entropy_length => 0 => 0

session.gc_divisor => 1000 => 1000

session.gc_maxlifetime => 1440 => 1440

session.gc_probability => 1 => 1

session.hash_bits_per_character => 5 => 5

session.hash_function => 0 => 0

session.name => PHPSESSID => PHPSESSID

session.referer_check => no value => no value

session.save_handler => files => files

session.save_path => c:/wamp/tmp => c:/wamp/tmp

session.serialize_handler => php => php

session.upload_progress.cleanup => On => On

session.upload_progress.enabled => On => On

session.upload_progress.freq => 1% => 1%

session.upload_progress.min_freq => 1 => 1

session.upload_progress.name => PHP_SESSION_UPLOAD_PROGRESS => PHP_SESSION_UPLOA

D_PROGRESS

session.upload_progress.prefix => upload_progress_ => upload_progress_

session.use_cookies => On => On

session.use_only_cookies => On => On

session.use_trans_sid => 0 => 0

SimpleXML

Simplexml support => enabled

Revision => $Id: 455280fc74f9f002b7314def7a456f6c3080eb92 $

Schema support => enabled

SPL

SPL support => enabled

Interfaces => Countable, OuterIterator, RecursiveIterator, SeekableIterator, Spl

Observer, SplSubject

Classes => AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException,

BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryItera

tor, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIte

rator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthExcep

tion, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBo

undsException, OutOfRangeException, OverflowException, ParentIterator, RangeExce

ption, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilter

Iterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIterator

Iterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeE

xception, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHea

p, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStac

k, SplTempFileObject, UnderflowException, UnexpectedValueException

standard

Dynamic Library Support => enabled

Internal Sendmail Support for Windows => enabled

Directive => Local Value => Master Value

assert.active => 1 => 1

assert.bail => 0 => 0

assert.callback => no value => no value

assert.quiet_eval => 0 => 0

assert.warning => 1 => 1

auto_detect_line_endings => 0 => 0

default_socket_timeout => 60 => 60

from => no value => no value

url_rewriter.tags => a=href,area=href,frame=src,input=src,form=fakeentry => a=hr

ef,area=href,frame=src,input=src,form=fakeentry

user_agent => no value => no value

tokenizer

Tokenizer Support => enabled

wddx

WDDX Support => enabled

WDDX Session Serializer => enabled

xdebug

xdebug support => enabled

Version => 2.2.0

IDE Key => Mike.Andaralo

Supported protocols => Revision

DBGp - Common DeBuGger Protocol => $Revision: 1.145 $

Directive => Local Value => Master Value

xdebug.auto_trace => Off => Off

xdebug.cli_color => 0 => 0

xdebug.collect_assignments => Off => Off

xdebug.collect_includes => On => On

xdebug.collect_params => 0 => 0

xdebug.collect_return => Off => Off

xdebug.collect_vars => Off => Off

xdebug.coverage_enable => On => On

xdebug.default_enable => On => On

xdebug.dump.COOKIE => no value => no value

xdebug.dump.ENV => no value => no value

xdebug.dump.FILES => no value => no value

xdebug.dump.GET => no value => no value

xdebug.dump.POST => no value => no value

xdebug.dump.REQUEST => no value => no value

xdebug.dump.SERVER => no value => no value

xdebug.dump.SESSION => no value => no value

xdebug.dump_globals => On => On

xdebug.dump_once => On => On

xdebug.dump_undefined => Off => Off

xdebug.extended_info => On => On

xdebug.file_link_format => no value => no value

xdebug.idekey => no value => no value

xdebug.manual_url => http://www.php.net(http://www.php.net) => http://www.php.net(http://www.php.net)

xdebug.max_nesting_level => 100 => 100

xdebug.overload_var_dump => On => On

xdebug.profiler_aggregate => Off => Off

xdebug.profiler_append => Off => Off

xdebug.profiler_enable => Off => Off

xdebug.profiler_enable_trigger => Off => Off

xdebug.profiler_output_dir => c:/wamp/tmp => c:/wamp/tmp

xdebug.profiler_output_name => cachegrind.out.%t.%p => cachegrind.out.%t.%p

xdebug.remote_autostart => Off => Off

xdebug.remote_connect_back => Off => Off

xdebug.remote_cookie_expire_time => 3600 => 3600

xdebug.remote_enable => Off => Off

xdebug.remote_handler => dbgp => dbgp

xdebug.remote_host => localhost => localhost

xdebug.remote_log => no value => no value

xdebug.remote_mode => req => req

xdebug.remote_port => 9000 => 9000

xdebug.scream => Off => Off

xdebug.show_exception_trace => Off => Off

xdebug.show_local_vars => Off => Off

xdebug.show_mem_delta => Off => Off

xdebug.trace_enable_trigger => Off => Off

xdebug.trace_format => 0 => 0

xdebug.trace_options => 0 => 0

xdebug.trace_output_dir => \ => \

xdebug.trace_output_name => trace.%c => trace.%c

xdebug.var_display_max_children => 128 => 128

xdebug.var_display_max_data => 512 => 512

xdebug.var_display_max_depth => 3 => 3

xml

XML Support => active

XML Namespace Support => active

libxml2 Version => 2.7.8

xmlreader

XMLReader => enabled

xmlwriter

XMLWriter => enabled

zip

Zip => enabled

Extension Version => $Id$

Zip version => 1.9.1

Libzip version => 0.9.0

zlib

ZLib Support => enabled

Stream Wrapper => compress.zlib://

Stream Filter => zlib.inflate, zlib.deflate

Compiled Version => 1.2.7

Linked Version => 1.2.7

Directive => Local Value => Master Value

zlib.output_compression => Off => Off

zlib.output_compression_level => -1 => -1

zlib.output_handler => no value => no value

Additional Modules

Module Name

Environment

Variable => Value

ALLUSERSPROFILE => C:\ProgramData

APPDATA => C:\Users\Mike\AppData\Roaming

CLIENTNAME => *

CommonProgramFiles => C:\Program Files\Common Files

CommonProgramFiles(x86) => C:\Program Files (x86)\Common Files

CommonProgramW6432 => C:\Program Files\Common Files

COMPUTERNAME => *

ComSpec => C:\Windows\system32\cmd.exe

FP_NO_HOST_CHECK => NO

HOMEDRIVE => C:

HOMEPATH => \Users\Mike

LOCALAPPDATA => C:\Users\Mike.Andaralo\AppData\Local

LOGONSERVER => \\*

NUMBER_OF_PROCESSORS => 1

OS => Windows_NT

Path => C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\Syste

m32\WindowsPowerShell\v1.0\

PATHEXT => .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

PROCESSOR_ARCHITECTURE => AMD64

PROCESSOR_IDENTIFIER => Intel64 Family 6 Model 29 Stepping 1, GenuineIntel

PROCESSOR_LEVEL => 6

PROCESSOR_REVISION => 1d01

ProgramData => C:\ProgramData

ProgramFiles => C:\Program Files

ProgramFiles(x86) => C:\Program Files (x86)

ProgramW6432 => C:\Program Files

PROMPT => $P$G

PSModulePath => C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

PUBLIC => C:\Users\Public

SESSIONNAME => RDP-Tcp#0

SystemDrive => C:

SystemRoot => C:\Windows

TEMP => C:\Users\MIKE~\AppData\Local\Temp\2

TMP => C:\Users\MIKE\AppData\Local\Temp\2

USERDNSDOMAIN => *

USERDOMAIN => *

USERNAME => *

USERPROFILE => C:\Users\Mike

windir => C:\Windows

PHP Variables

Variable => Value

_SERVER => C:\ProgramData

_SERVER => C:\Users\Mike\AppData\Roaming

_SERVER => *

_SERVER => C:\Program Files\Common Files

_SERVER => C:\Program Files (x86)\Common Files

_SERVER => C:\Program Files\Common Files

_SERVER => *

_SERVER => C:\Windows\system32\cmd.exe

_SERVER => NO

_SERVER => C:

_SERVER => \Users\Mike

_SERVER => C:\Users\Mike\AppData\Local

_SERVER => \\*

_SERVER => 1

_SERVER => Windows_NT

_SERVER => C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Wi

ndows\System32\WindowsPowerShell\v1.0\

_SERVER => .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

_SERVER => AMD64

_SERVER => Intel64 Family 6 Model 29 Stepping 1, Genuine

Intel

_SERVER => 6

_SERVER => 1d01

_SERVER => C:\ProgramData

_SERVER => C:\Program Files

_SERVER => C:\Program Files (x86)

_SERVER => C:\Program Files

_SERVER => $P$G

_SERVER => C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

_SERVER => C:\Users\Public

_SERVER => RDP-Tcp#0

_SERVER => C:

_SERVER => C:\Windows

_SERVER => C:\Users\MIKE~1\AppData\Local\Temp\2

_SERVER => C:\Users\MIKE~\AppData\Local\Temp\2

_SERVER =>

_SERVER => _SERVER => C:\Users\

_SERVER => C:\Windows

_SERVER => C:\test.php

_SERVER =>

_SERVER => 1369329231.4762

_SERVER => 1369329231

_SERVER => Array

(

=> C:\test.php

)

_SERVER => 1

ntozier

I feel like there is a lot of information missing from your post. Or they greatly changed the output. (I'm running PHP 5.3.x) The good news is that if that is your entire output from the phpinfo command that it does not look like imap is being loaded . So all you should have to do is find out where all the php.ini files are located and edit them to enable it.

Oh I guess it could also just be a WAMP thing... I do not use "packaged" software like that.