I have installed and configured OsTicket on the server with domain name support.i7solutions.in. The website runs ok, however, I get this error randomly anytime, and when I refresh the page the page loads up again. Please check the error screenshot.

HTTP Error 500.0 - Internal Server Error
C:\PHP5.69\php-cgi.exe - The FastCGI process exited unexpectedly

PhpInfo can be found at
http://support.i7solutions.in/phpinfo.php

I have tested the ticketing email system also working fine, only the problem is randomly anytime I get this error.

My Environment
Windows Server 2012 64Bit
IIS Version 8.0
Php version 5.6.9 32Bit
MySQL version 5.5.39

Regards,
Naushad Khan

PHP 5.6 is pretty ancient. Maybe upgrade it to 7.1 or 7.2 or 7.3 and see if the issue goes away?
Also version of osTicket?

I tried with PHP 7.4 and 7.1 the issue happening.

The issue is resolved after disabling APCu extension in PHP.

osTicket does not support PHP 7.4 at this time. I recommend PHP 7.3.
Make sure that you restart IIS service after you install it and change the Handler Mapper.

No such issue after disabling APCu extension in PHP

2 years later

like disabling APCu extension in PHP? php.ini?

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