We used a modification in 1.11 that changed the width of the ticket queue to utilize 100% of the browser window, When upgrading to 1.14.1 the mod still works great for the ticket queue but it looks like there were changes to the redactor in this version that make the input windows for responses still using just the middle of the window (which affects the functionality not even a little, but apparently drives one of my techs so crazy that he can't seem to get any work done until I get it fixed for him). I have searched the code for all instances of 960px which is what we changed in the old css to get it to 100%, but couldn't find it anywhere that would widen the redactor typing area.

I have attached a picture showing what I mean. Anyone out there smarter than me willing to help me find in the code where to change the settings to allow the typing area to be 100% as well? Well most of you are smarter than me, but anyone willing to help? 😀

OK I found it! the file is \js\redactor-osticket.js and you change line 378:
from 'maxWidth': el.hasClass('fullscreen') ? '950px' : false,
to 'maxWidth': el.hasClass('fullscreen') ? '100%' : false,

3 years later

Hi friends. I made the change to redactor-osticket.js but didn't see a change. Does osTicket have to be rebooted for this change to take effect? Thanks.

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