Hello How do I make the ticket title appear inside the ticket when an agent sees it? http://prntscr.com/q538pt
In a word: Huh?
Your screen shot shows the Issue Summary / subject. If you mean when you click on the ticket and view it, then it is already displayed.
ntozier why i not have these title? http://prntscr.com/q5jfcv
Did you change that field?
