osTicket 1.14.1 does not display Internal Pages in Ubuntu 18.04.3 LTS

sbranky66

Hi, a greeting to the whole forum and please forgive me for the bad English.

I'm new to the forum and I'm trying to solve a problem on some virtual servers

I have recently migrated my osTicket v1.12.3 (bcf1a6f) from a fully functional Windows server to Ubuntu 18.04.3 LTS (GNU / Linux 4.15.0-55) with PHP 7.2.24 and Apache / 2.4.29.
Everything seems to work perfectly, except for the internal pages.
Then on another test server I performed an upgrade of osTichet to v 1.14.1 thinking to solve, but it didn't.

By regularly creating the "scp" side the internal (other) page, this then is not displayed on the user's side at the url "http://10.x.x.xxx/support/pages/pagina-test" immediately displaying the Apache message:
Not Found
The requested URL was not found on this server.
Apache / 2.4.29 (Ubuntu) Server at 10.x.x.xxx Port 80

therefore both the two versions v1.12.3 and the updated one v1.14.1, present the same identical problem on Ubuntu.
I assume it's an Ubuntu or some Php extension problem, but not being very expert I ask this community if a solution comes to mind.
I have read various forum posts, I have no errors in the Apache log.

I thank you if someone wants to help me.

ntozier

You are getting an error from Apache saying 404 not found. That means there has to be something in your Apache error logs (with the path to the file(s) being requested.) That being said it says that it cannot find the page requested. Why would it not find it? Well there are a bunch of reasons. Since this should be getting handled by osTicket and the webserver (Apache). Since it is not then my first guess is that .htaccess in \pages is being ignored. Do you have .htaccess enabled in your Apache configuration?

sbranky66

Thanks for your interest in ntozier, very kind of you.
I made the checks in the log files calling the internal pages and at each test, I restarted apache to save in the logerror, this is the content:

PHP Warning: Module 'intl' already loaded in Unknown on line 0
[Fri Nov 29 16:28:42.357471 2019] [mpm_prefork:notice] [pid 6054] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Fri Nov 29 16:28:42.374618 2019] [core:notice] [pid 6054] AH00094: Command line: '/usr/sbin/apache2'
[Fri Nov 29 16:29:19.115588 2019] [mpm_prefork:notice] [pid 6054] AH00169: caught SIGTERM, shutting down
PHP Warning: Module 'intl' already loaded in Unknown on line 0
[Fri Nov 29 16:29:19.852210 2019] [mpm_prefork:notice] [pid 6099] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Fri Nov 29 16:29:19.867093 2019] [core:notice] [pid 6099] AH00094: Command line: '/usr/sbin/apache2'
[Fri Nov 29 16:31:11.897396 2019] [mpm_prefork:notice] [pid 6099] AH00169: caught SIGTERM, shutting down
PHP Warning: Module 'intl' already loaded in Unknown on line 0
[Fri Nov 29 16:31:12.643658 2019] [mpm_prefork:notice] [pid 6137] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Fri Nov 29 16:31:12.644751 2019] [core:notice] [pid 6137] AH00094: Command line: '/usr/sbin/apache2'

this is the content of the .htaccess file (which is identical to that of the fully functional windows server:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} (.*/pages)
RewriteRule ^.*$ %1/index.php/$1 [L]
</IfModule>

finally this is what concerns the configuration of Apache regarding the htaccess directives

_<Directory />
Options FollowSymLinks
AllowOverride None
Require all denied
</Directory>

<Directory /usr/share>
AllowOverride None
Require all granted
</Directory>

<Directory /var/www/>
Options Indexes FollowSymLinks
AllowOverride None
Require all granted
</Directory>

AccessFileName .htaccess

<FilesMatch "^.ht">
Require all denied
</FilesMatch>_

this story is driving me crazy, and I can't find the reason why this happens.

KevinTheJedi

@sbranky66

I can not replicate the same issues. It must be something that’s not right with your environment. The url hits pages/.htaccess which forwards the request to pages/index.php where it reads the URL and looks up the page.

See here:

https://github.com/osTicket/osTicket/tree/43bf186db9e85c8ec218158ea4c0bc3e90bbe3eb/pages

Cheers.

ntozier

Maybe check and make sure that .haccess is enabled in Apache.
https://www.linode.com/docs/web-servers/apache/how-to-set-up-htaccess-on-apache/
[you might want to find a better tutorial, this is the first one in a quick google search]

sbranky66

Good evening and thanks for the answers, but incredibly the problem persists without an explanation. The pages do not open under ubuntu server.

I also tried to change version of ubuntu server by going back to version 16.04 TLS but it doesn't change anything.

In Apache the .htaccess are enabled, in fact if I try to access http: // 10 / x / x / x / support / include / I get blocked and redirected to the home.
I can not deal with it in any way, it seems that not finding the physical php page in the / var / www / html / support / pages directory the system crashes and does not understand that it has to search for an internal page.

any other idea?

ramrajone

sbranky66
Just a test, why don't you clean up your .htaccess file and see if everything working, then lock it down the way you want

KevinTheJedi

@sbranky66

Try var_dump()ing around the index.php file in the URL below to see if it's even reaching the index:

https://github.com/osTicket/osTicket/tree/43bf186db9e85c8ec218158ea4c0bc3e90bbe3eb/pages

If PHP isn't hitting the index.php file referenced in the URL above then you might have AJAX issues and/or permissions issues on the file.

Cheers.