Edit: Just realized I posted this in the wrong section of the forum. Sorry about that. Could a mod please move this to the troubleshooting section please?
Hello,
I've tried twice to upgrade 1.12.5 to 1.14.x and both times run into the same after upgrade issues.
- "Save Changes" / "Reset Changes" buttons do not exist after update
- Viewing a ticket shows nothing beyond the top menu bar, no content visible after that
Steps to reproduce
- Existing 1.12.x install that is operational and has tickets
- Put osTicket into Offline mode and log out
- Git clone the 1.14.x branch "git clone --branch 1.14.x https://github.com/osTicket/osTicket"
- Deploy the 1.14.x update "php manage.php deploy -v /var/www/html/osTicket/"
- Log in to osTicket
- Access Admin Panel and check Dashboard > Information to verify version
- Go to Settings > System and change osTicket to "Online" mode. No "Save Changes" / "Reset Changes" button visible at bottom of settings page
- Access Agent Panel and view any ticket. No ticket details, posts/replies, text box, or "Save Changes" / "Reset Changes" buttons visible
The first upgrade attempt was from version 1.12.3 to 1.14.0, the second upgrade attempt was from 1.12.5 to 1.14.1. Neither worked.
I can't keep the helpdesk down for long so I had to revert my changes and go back to 1.12.5. I will try to clone the virtual machine running osTicket and see if I can troubleshoot the upgrade issues on there.
