trouble with setup

embalingit

Hello all,

I am completely new to osticket and I am having trouble with configuration.

I just reinstalled ost using ipage > SimpleScript. My, apology, but the installer reports version 1.7.0 and I cannot determine a more specific version number if there happens to be any more information for this install.

I was able to get past the admin panel login issue via (this post) and I set online mode via (this post).

The trouble that I am having now is when I click on any link on the admin page I get redirected to the login page.

The only thing that I know is when I look at the session table, I see that the user_id is '1' when I login, but it is '0' when I get redirected. There is no osticket staff id numer '0', so I assme that I am having a problem with the session getting dropped.

The only other thing I did was enable cookies and report errors in main.inc.php (which I do not know how to find or view any errors that may get reported).

#Cookies

ini_set('session.cookie_path','/osticket/'); // uncommented

#Don't display errors

ini_set('display_errors', 1); // set from 0 to 1

ini_set('display_startup_errors', 1); // set from 0 to 1

Can anyone point me in the right direction?

Thanks a bunch!

ntozier

You might want to try installing manually. This would ensure that you are using the latest 1.7ST. (sorry for the quick answer being pulled in too many directions atm I will try to take a deeper look at this later.)

embalingit

Thanks

That would be great.

I did the manual install once and it was a bit tricky (that was version 1.6). Ultimately I was away from the process for several weeks and managed to lose my login information so that is why I reinstalled.

The SimpleScript makes the install a breeze, so if you could look into it when you have a chance I would be most grateful.

I will also be happy to repost anything I learn about the iPage install to help others who run into issues.