Hey there.
So we have an old version (1.9) of OS Ticket running on a 2008 server that is getting read to be shut down. I have a new version of OSTicket running on a new 2019 server ready to go. I have it working and can login and all that cool stuff.
I dumped the database from the old server and set it up on the new server and created a new schema for it. When I go into the "include>ost-config.php" and change "define 'DBNAME' to the transferred database it comes up with a 500 internal error when I load/refresh the page. I change the name back on define and and it works just fine with no issue. I am able to login and everything.
Is there anywhere else I need to change it to direct to the new database? Am I missing a simple step? Thanks for all of the help!