Hello,
I am running OSTicket 1.7 using emails from my own web server.
I originally had cPanel set up to pipe emails and was working perfectly...UNTIL this created an error (my host is looking into this and has "recommended" that we use cron jobs in the meanwhile - I fear meanwhile in this case means forevermore).
Anyway to the point, no matter which method of cron task I set up my emails are not being imported properly. I have tried using the basic method of creating the cron job ie:
*/5 * * * * root-to-osticket-folder/api/cron.php
I have tried using the websites IP and the wget method:
*/5 * * * * wget -q -O /dev/null --user-agent=API-key root-to-osticket-folder/api/cron.php
But nothing seems to work so could someone please in the most simplest of terms explain to me the method of getting my POP emails to appear in my OSTicket system. This is frustrating not only as it slows my OSTicket down using the auto-cron method but is also delaying my customers knowing we have received their emails (along with annoying me because I know it's not working right and thats just a bugbear!).
Many Thanks,
Sam
