Is there a way to apply an action trigger that is based with time? For instance, past 72 hours, the tickets will get assigned to another user or department?
I asked the same on git. It seems to be on the road map 🙂 https://github.com/osTicket/osTicket/issues/5162
Hey bernardflach , thanks for the note! It's exactly what we're looking for. Now, hopefully, it's on the near future road map :-)