Agent Access Problem

mrivas

I have instaled Osticket (v1.12.1) with an agent that works ok. But when another agent is created and he/she tries to login he/she can not access, "denny access" happens.
All the permissions are actived and the configuration is the same than the first Agent. What could be happening?

bernardflach

Dit you set the password for this agent or did you let him/her try and set a own password ?
Perhaps he/she could submit a paasword forgot action , set the password and then try again.

ntozier

in addition to what bernardflach said:
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Environment details?