Search feature not showing "from" field

hhanson

When looking up ticket history for an existing customer

It results in multiple pages (about 500 records) of what seems like random tickets, however no names are displayed so there is no way to tell it might be the one in the search criteria:

osTicket Version 1.12-git (bcf1a6f) — v1.12.3 is available
Web Server Software nginx/1.10.3
MySQL Version 5.7.27
PHP Version 7.0.33-0ubuntu0.16.04.7
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema osticket (localhost)
Schema Signature 00c949a623b82848baaf3480b51307e3
Space Used 154.45 MiB
Space for Attachments 26.52 MiB
Timezone PDT (Interpreted as America/Los_Angeles)

Installed Language Packs
English (United States)
en_US — include/i18n/en_US

ntozier

Please download the archive from https://osticket.com/download for 1.12.3 and see if the official current Stable resolves your issue.

Also please be aware that we do not support nginx as a webserver.

hhanson

Problem persisted with v1.12.3. Currently upgraded to v1.14.1, still exhibits same issue.

Imported db to 16.04 with Apache environment.
PHP 7.0.33-0ubuntu0.16.04.9

Works identically; experience same issue.

Setup worked fine for a couple of years until upgrade from 1.1x, and worked for the most part until little issues like this one, or the inability to edit/update email address for existing users were found. The email issue needs to be resolved, but is an inconvenience. A helpdesk/db system that you can't use the search is kind of a deal breaker though.

Thanks.

Edit: Also, the upgrade from 1.12.3 to 1.4.1 resulted in the "Priority" column is now blank on all search results.

KevinTheJedi

@hhanson

See:

Cheers.