Replying message in ticket doesnt send email?

mariodoxa

Hello, i'm new to OSticket and would like a help

i've setup my OStickets emails (support@mydomain), both inbound and outbound.

The Inbound works fine (read inbox, create new tickets based on it, etc)

however the outbound doesnt work when replying message in the support ticket. If i tried using the diagnostics, it works and send email just fine, but when i replied in the support ticket, it doesnt send the email with my reply in the support ticket to my customers

i've checked my settings and it should've send the email, can anyone please help me?

Thank you

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
Email settings?
Email server error logs?

mariodoxa

ntozier
Hello

sorry for not paying attention to the guidelines, here is my details

Email settings?

Email server error logs?
There are none, even it sends email correctly when i tried the diagnostic email tester

Anyone have ideas/possibilities where i did wrong?

Thank You

ntozier

Go to: Admin panel -> Emails -> Settings
Default MTA?