Mass Unassign Agent from Tickets

jerrylanejohns

I'm familiar with the osTicket database schema and see where I can remove the agent assigned to a ticket record. However, I'm concerned that making this change in the DB directly could have unintended consequences elsewhere. Does anyone know which tables I need to be sure and update in order to remove the agent assigned to tickets? Thanks. Jerry

ntozier

I've always done this at the database level by directly editing the ost_ticket table.

jerrylanejohns

THANKS! I assume, then, that this is the only table to edit. I appreciate it!