I have upgraded from 1.6 to 1.7. No I cannot see only one ticket. If I add a ticket manually I get an email but cannot see it in the list of tickets on the website.

I reinstalled from scratch as a test and when I do a fresh install I can see the tickets I create.

I would rather do an upgrade preserving all of my tickets.

Any help would be greatly appreciated!

Thanks,

Chris Edwards

The userid belongs to a group and the group may not have access to all departments or tickets. Check those settings.

That's exactly what the problem was. Thanks!

Now I am getting this error....

Excessive errors processing emails for mail.boaters.com/support@rv.com. Please manually check the inbox.

http:///www.bbbbbb.com/support/api/cron.php(http:///www.bbbbbb.com/support/api/cron.php)

I deleted all of the emails in the account and the error went away. All is good now! Thanks!!

Write a Reply...