mnoble Generally if you're going to install 1.10.x, I'd advise installing the latest supported version which is 1.10.7. However, even with 1.10.4, in order to provide any assistance we'd need the version of PHP you're running, MySQL (or MariaDB), and Apache/IIS. All of this information can be obtained from the top section at Admin -> Dashboard -> Information, or https://<your osTicket URL>/scp/system.php