Consecutive tickets

knos81

Good afternoon,
I have a problem with Osticket, I find that there are ranges in the sequence of the ticket number that are not found in the database or in the application, I would like to know why there are some departures in the consecutive or I would like to know how I see the traceability of Deleted tickets

Thank you

ntozier

Go to Admin panel -> Settings -> Tickets.
Look at "Default Ticket Number Sequence:"
What is it set to?

If it is set to random then you should be able to figure out why your tickets are not in consecutive order.
If it is set to General Ticket, then they should be numerical in order.

Also 1.11 is end of life and you should upgrade.