Logs full of Mailer Errors

sedwardson

I have a problem with my emails but I cant work out how to resolve it. Currently emails can be sent in to my pop account and OST picks them up and makes tickets. All good so far. Updates and closures to tickets are also sent out successfully so this is all good. So in practice, the whole system works as it should. The problem I have is that my log files are filling up with this error:

We host our own mail server which is working fine and in the logs I think the point at which it errors when I try to change any SMTP details is:

Wed 2019-10-16 14:14:47.369: ----------
Wed 2019-10-16 14:15:07.732: [113143] Session 113143; child 0003
Wed 2019-10-16 14:15:07.732: [113143] Accepting SMTP connection from <<IP ADDRESS>>:51328 to <<IP ADDRESS>>:587
Wed 2019-10-16 14:15:07.739: [113143] --> 220 smtp.********.net ESMTP MSA MDaemon 15.0.3; Wed, 16 Oct 2019 14:15:07 +0100
Wed 2019-10-16 14:15:07.750: [113143] <-- EHLO localhost
Wed 2019-10-16 14:15:07.751: [113143] --> 550 5.7.1 smtp.*******.net does not accept mail from localhost
Wed 2019-10-16 14:15:07.752: [113143] SMTP session terminated (Bytes in/out: 16/154)
Wed 2019-10-16 14:15:07.752: ----------

We use MDaemon for our mail server and I can see that it does accept local host connections from the IP the mail is coming from.

Here is the error when trying to change or update the Email Account.

Finally, here are my setup details.

All and any help would be much appreciated.

Sam

sedwardson

Found the answer......my shared hosting was using more than one IP address and each time I was only seeing the same one. After I added the other IP in MDaemon as a secure IP, this resolved the issue. Hope this helps someone else :-)