ntozier Mean, suppose our 3 no. Of department i.e.
Support.
Maintanence.
Accouts.
And also 3 no of agent i.e.
Abhijit. is members of department "support".
Samir. is members of department "Maintanence".
Aman. is members of department "account".
Abhijit only allow support departments ticket, also samir only allow maintenance department and also mr. Aman only allow account department tickets,
Problem:- when Mr. Abhijit create a ticket for maintenance department, ticket is created and showing maintenance department members Mr. Samir, but Mr. Abhijit don't showing any ticket "open", "closed", own create ticket don't show. Please help me.
Note:- my english very poor,