I'm having issues getting emails sent when tickets are opened. Brand new installation on a Synology Diskstation. It looks to me like it is version 1.6. I'm guessing that because it says this on my Settings Tab:
System Preferences and Settings (v1.6 ST)
Answers below in bold:
Originally Posted by ntozier
Are you using PHP email? SMTP? etc.
admin panel -> settings
scroll down to Email Settings.
What do you have Outgoing Emails set to?
None: Use PHP mail function
What do you have System Email set to?
The email address where I want the tickets to be sent to.
What to you have Default Alert Email set to?
Use Default System Email (above)
scroll down to Alerts & Notices
What do you have enabled here?
New Ticket Alert - enabled. The rest are still disabled.
admin panel -> emails
click on your default alert email
if you are using SMTP are your settings here correct?
As far as I can tell, yes they are correct. I have tried setting the SMTP host as "localhost" and as the ip address of the server.
Is the email you are using to open a ticket the same as your default email address?
No - these are different email addresses but they are from the same domain.
