Assign multiple emails to same user.

ECLAdmin

Hi not sure if this is possible. I have a problem where when I open a ticket and assign the support desk of one of my vendors I get replies from their ticket system on a different email address. So here is an example:

Open a ticket by sending email to cs@vendor.com
Get a response from response@vendor.com

The problem is the response opens a new ticket. It would seem that my vendor has a web ticket system that is using the response@vendor.com email address and if they fill in a response from their web portal and email will come from response@vendor.com

But they also have the mailbox cs@vendor.com in a mail client and they can respond from that address as well.

Is it possible to add both of these email addresses to the user account so that all communication from them is on the one ticket? Or is there another way to control this?

Thanks,

ntozier

This is not possible at this time.

What you can do is assign users to an organization, and then share all tickets with all organization members.

ECLAdmin

Thank you for letting me know. I hope this becomes a feature in the future.