Hello, we have 2 issues with the KB
1) When the user clicks on a link with KB page (eg http://XY.com/kb/faq.php?id=36) and this user is not logged in at the moment , he/she will get to the login page (http://XY.com/)
After he/she logs in, he sees his list of open tickets, but not the KB link he clicked on. Very impractical and basically unusable. How to fix it please ?
2) On our Welcom page, there is „search our knowledge base“ field.
When one tries to search something, he gets a list of all relevant KB articles, including the private ones !!
When he clicks on one of them (and he doesnt know which ones are private vs public), the system gives him page of all public KB articles. Very misleading.
Any way to fix this ?
Our settings:
Thanks!