Ghost Ticket (1-25 of about 75) no tickets showing

iPepsi57

I have made sure that each agent, including myself, have access to every department. I even went as far as clearing my sub ques and remaking a dummy account with full access to see if I can get these tickets to show.

It seems that there are about 75 ghost tickets that are invisible to me and everyone else.

I have been seeing people manually editing their database, but I am not sure what software they're using. If I open anything from the SQL database for OS Ticket in Access, I just get gibberish.

Is there any way possible to remove these tickets?

ntozier

If it were me I would take a look at the total ticket count. Then look to see how many tickets your account can see.
If the numbers match then there doesn't seem to be a problem. There is a known enumeration "problem" for pagination results. I know that the devs are working on it, but in the mean time that hard set some of the numbers for results.

As far as opening your database you would need to do it with a program that lets you connect to the database. Mysql has MySQL workbench, but there are a lot of third party programs that can also do it.