No Mail on Ticket-Assignment

Comfine

Hello! Since Update to 1.12.3 agents don't get any Notification E-Mails on Ticket-Assignment, wether we are a Team-Member or the Agent, that the Ticket is assigned to while the settings are correctly set and Mail is working in general.
I tested that with PHP 7.1 and 7.0.
If a new ticket is created, and the assignment is done within the ticket-creation-process, mails are working, but not if a existing ticket is assigned to another agent.
I think thats a bug in the 1.12.3 - can anybody confirm this behavier?

ntozier

Please try upgrading to PHP 7.3.

Comfine

thanks for the reply, we will update to 7.3. as soon as it is available on our server. meanwhile it seems like the mails coming in normally, i think it was nothing related to ostickets although it seemed like at the beginning.