Hi there,
i configured the advanced search by adding the status column and activating it. Still when using the advanced search i always get the same column structure: Number, Created, Subject, From, Priority, Assignee
What do i have to do to change that column structure?
You will have to check to see if that is in fact the right Queue you edited. Secondly, you will need to ensure that your Personal Queue edits are not overriding your Global Queue edits. When you edit a Queue there are two ways of doing it.
1.) You go to the Agent Panel Ticket Queue and you click the Edit Cogwheel next to the Queue name and edit it there. This will override any global settings.
2.) You go to Admin Panel > Settings > Tickets > Queues and you edit the queue there. This is global to all Agents but once again, any Personal Queue configurations will override the Global settings.
Chees.
