It would be a good feature if when a ticket comes in with attachments, those attachments could be sent to the staff on their email with the auto responder.

I'm going to disagree with that statement, with the caveat that I would agree IF it was a toggle switch that admin could control. I do not want a large amount of attachments sitting in my Exchange, I already have too many.

I understand.

The problem that we have is that some users just send a screenshot as the body of the ticket. Since the attachments aren't sent, the ticket email is useless.

2 years later

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Calibri;mso-fareast-theme-font-latin;mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font-bidi;

mso-ansi-language-US;mso-fareast-language-US;mso-bidi-language-SA">I

pasted

font-family:"Calibri","sans-serif";mso-ascii-theme-font-latin;mso-fareast-font-family:

Calibri;mso-fareast-theme-font-latin;mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font-bidi;

mso-ansi-language-US;mso-fareast-language-US;mso-bidi-language-SA">a patch to enable this functionality here http://pastebin.com/NhMWHkSW

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