[resolved] Help for Setup Cron Job

sriniwaspawar33

We are trying to schedule a cron job to mail fetch but Its not working.
We read following link information: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

we have googled and got this tutorial. https://linux4one.com/how-to-set-cron-jobs-on-ubuntu-18-04/ ,

Following is crontab file:

/5 * root /usr/bin/php7.2 /usr/sbin/cron.php

But email fetch is unsuccessful. :

please help us

RBGE

sriniwaspawar33 I have never once seen any crontab instructions outside of osTicket docs where the username is specified in the cron job. I'll also assume the missing * are just a result of forum formatting 🙂 Try the following to see if it works for you:

First, edit the crontab for the user your webserver is running as (replace www-data with the relevant account if apache is running under a different user):

crontab -e -u www-data

Then enter the following:

*/2 * * * * php /var/www/html/api/cron.php > /dev/null 2>&1

(You can fully specify the path to PHP if you like, but just 'php' will be fine and won't break after an update like /usr/bin/php7.2 will). Also, if your osTicket installation is not in /var/www/html/ then update the path as required. You can also change the 2 to a 5 if you'd prefer a 5 minute check. Save and exit.

In osTicket, under Admin -> Emails -> Settings ensure Email fetching is checked, but auto-cron isn't

sriniwaspawar33

Thank you very much it worked