LDAP Search User - Phone - osTicket Forum

LDAP Search User - Phone

mbedford84

Hi,

We don't store phone numbers in Active Directory and are using LDAP to search for both agents and users, when creating a new ticket and searching for users who haven't previously interacted with osTicket we are asked to enter a phone number, can this be disabled?

ntozier

Go to Admin panel -> Manage -> Forms -> Contact Details.
You will see the phone number field. It's optional by default so you can leave it how it is.
You can try deleting it from that form and see if it causes any problems.

mbedford84

Thanks for getting back to me so quickly. It was right where you said it would be :-)

ntozier

Very welcome.