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date.timezone US/Central

Since we use Internal Note more often, I have removed the following permission from every Role:
Post Reply — Ability to post a ticket reply

Now creating new Tickets or modifying is much cleaner, but the Ticket Status when creating a New Ticket does not appear since it was originally within Post Reply. Where can I make modifications to either include Ticket Status in Internal Note or move it up to Ticket Details when creating a New Ticket?

Thank you!

I copied code from \include\staff\ticket-open.inc.php:406-428 to after line 469
<tr>
<td width="100"><?php echo __('Ticket Status');?>:</td>
<td>
<select name="statusId">
<?php
$statusId = $info['statusId'] ?: $cfg->getDefaultTicketStatusId();
$states = array('open');
if ($thisstaff->hasPerm(Ticket::PERM_CLOSE, false))
$states = array_merge($states, array('closed'));
foreach (TicketStatusList::getStatuses(
array('states' => $states)) as $s) {
if (!$s->isEnabled()) continue;
$selected = ($statusId == $s->getId());
echo sprintf('<option value="%d" %s>%s</option>',
$s->getId(),
$selected
? 'selected="selected"' : '',
__($s->getName()));
}
?>
</select>
</td>
</tr>
So that it closely resembles the EDIT TICKET page..

You dont need remove Post reply. Set Internal note as first option.

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