I would like to make the option of attaching an image to also give the opportunity to use the camera, in order to take a photo in the moment of opening a new ticket, and attach that photo. Most of my users open tickets from cellphones, and it would be better that way. Is that even possible??
Attach a photo
You would have to research if Redactor (the WYSIWYG editor) supports that, and then change the configuration for it.