Agregar campo personalizado a vista de agente

mremersaro

Necesitaría configurar un campo personalizado de mis formularios en la vista del agente, solo veo campos estándares, esto es posible?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?

You can add any fields that you want (which are supported in the UI) by going to Admin panel -> Manage -> Forms -> Ticket Details. Once you've added it click on the Config button for it and look at the the Settings tab for visibility settings.

mremersaro

Hola ntozier,
Te paso los detalles del sistema

Lo que necesito hacer es en esta vista de agente poner el campo personalizado del formulario soporte app-subtema

ntozier

So you want to add your custom field to the ticket queue.
Since you have created the item you want to add already, go to
Admin panel -> Settings -> Tickets
Click on the Queues tab
Click on the Queue that you want to edit (I presume open)
Click on Columns.
At the bottom in the drop down select Add New.
select your data source.
Give it a name.
Click Save.

mremersaro

Dede ahí se lo configura para todos los agentes.? O como hago para definir la vista para casa agente o se lo puede definir x departamento o equipo?
y esto mismo se le puede hacer para el usuario común (no agente)?
gracias

ntozier

You can do it for all agents. Or each agent can make a custom Queue.
There is no way to do it for a specific group or agents or a department at this time.

mremersaro

Buen dia ntozier,

Consulta esto mismo se le puede hacer para la vista de los usuarios comunes?

ntozier

Users do not have Custom Queues so no.

To achieve that you would have to edit the core files.