I have Cpanel and configured it many different ways in hopes to get an email sent to support@ piped directly to osTicket. So far, it has failed. I am pretty sure this syntax is correct.

public_html/support/helpdesk/upload/api/pipe.php

however, it refuses to work and the email is returned with nothing showing up on osTicket.

Any ideas? I saw a post earlier mentioning editing /etc/php.ini but I have no such file in my shared server /etc directory.

Thanks

Hi, the location is wrong.

Here is what i used and it works:

/home/YOUR-CPANEL-ACCOUNT-NAME/public_html/LOCATION-TO-OSTICKET/api/pipe.php

Also ensure pipe.php is set to 755 permissions.

hope this helps.