when i create a ticket and add a schedule in my department, there is a discrepancy in SLA Time. see the picture

sorry wrong details, theres nothing wrong in that... please close this ticket, thank you

hi, another issue, when i merge the two ticket, the another ticket will disappear in Open queued and it will merge in the parent ticket(agent side) and when i closed the ticket for (user side) only the parent ticket will be closed how about the other ticket, how can i change the status to closed since there are no open ticket in agent side?

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