PPS Alert Alert Plugin

jphilbert

Just finishing up testing a plugin that sends a message to users that a ticket has been assigned to a agent/tech just want a but of feedback before I send it out to the world.

AngelElias

jphilbert Hi man, is it out already? I'm in urgent need of this

jphilbert

What this plugin does is quite simple.
Every time an Agent assigns a ticket a message is sent to the user.
It updates the ticket either by note or message (can be the assigned agent or another account)
Can change the ticket status
Send custom message to User and fully supports osticket variables.
Ability to chose what Departments that will trigger an alert.

jphilbert

AngelElias its been out and used live in my environment. Works as intended.
https://github.com/philbertphotos/osticket-alert-plugin

jphilbert

AngelElias I forgot to upload it ... let clean up some code and update the GIT.