I have installed the newest version of OSticket to see if my team wants to use it. It will be very basic and not even use email at this time. I created 3 departments and made sure that I have "All Access" to all 3. I can create a ticket as an agent or without a login and everything looks fine. I can go to the dashboard and see that tickets are being created. When I log in as an agent I cannot see any tickets at all.

    Sounds like agent account does not have access to department(s) tickets are in.
    Or Agent has "Limit ticket access to ONLY assigned tickets" checked.

      jlsaunders06
      I have also found that if I go from the admin panel to users, and look at my account I can see the tickets that have been created by me or assigned to me. I still cannot just login, and see tickets in the queue though. I know it is a config issue on my part but I have no idea what I am missing.

        ntozier
        I have checked that. I have "All access" to all departments. I am trying to post a screen shot here in the comments but apparently I cannot even do that right. What I am doing wrong? How do I paste a screen shot?

          Take a screen shot.
          Save it.
          Drag it into the body.

          Click post reply.

          (or at least that's what I do)

          I guess I am not understanding what you are doing. I take screen the shot and save it in workd or even a jpeg but I cannot drag it here.

            Looks like something is broken. Consult your PHP error logs please and post any errors you see.

            The is the first "Fatal Error in the PHP logs and it shows up a lot.
            [Tue Sep 10 14:23:45.446207 2019] [:error] [pid 14065] [client 10.0.151.81:58379] PHP Fatal error: Class 'DateTimeImmutable' not found in /var/www/html/support/include/class.misc.php on line 158, referer: http://cpu-saunders/support/scp/staff.php?

            Admin panel -> Dashboard -> Information?

            And here are the error_logs generated when I restart httpd.
            [Fri Sep 13 13:59:30.152280 2019] [mpm_prefork:notice] [pid 2568] AH00170: caught SIGWINCH, shutting down gracefully
            [Fri Sep 13 13:59:31.293349 2019] [suexec:notice] [pid 6546] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
            [Fri Sep 13 13:59:31.426371 2019] [lbmethod_heartbeat:notice] [pid 6546] AH02282: No slotmem from mod_heartmonitor
            [Fri Sep 13 13:59:31.486028 2019] [mpm_prefork:notice] [pid 6546] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_auth_gssapi/1.5.1 mod_fcgid/2.3.9 mod_nss/1.0.14 NSS/3.28.4 PHP/5.4.16 mod_wsgi/3.4 Python/2.7.5 configured -- resuming normal operations
            [Fri Sep 13 13:59:31.486045 2019] [core:notice] [pid 6546] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

            The strange part is that I have the default timezone set in the settings.

            You PHP version is not sufficient to run osTicket 1.12.2. Please upgrade to at least 5.6, and preferably 7.2.

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