I am trying to understand how the queue criteria logic works. For those most part it seems straightforward However I am trying to get our Change Management queues to show tickets which have the state of Draft from a custom form. There are multiple forms (see screenshot.) Is the logic of the queue criteria AND, OR, ANDOR, XOR, etc...? My first thought is AND.
I can get tickets to show in the queue without the criteria set. It's when I set it and preview it that they they don't show.
Is there a way to do this?