Hi All,
Apologies for seemingly dropping off the face of the earth. Have had a very hectic few weeks and have not even had a chance to read the forum, let alone reply.
TheAntz: Thanks for the offer, and support I appreciate it. I would love the assistance with developing this mod for 1.7.1 once you have an understanding of how it all fits together. It is certainly on my todo list, but since it's potentially a reinventing the wheel type task, I will need to wait until I have a bit more free time to take a clean run at it.
Adidasrta: Do you have the ticket number in the subject for "New Ticket" "New Message Alert" "Ticket Assignment" "Internal Note" etc? When you say it loops, are you getting repeat responses or a bunch of new tickets? Screenshot?
Alltime: This is how it should work. The quoted text you posted should close the ticket and send the requester an update with the rest of the body text, excluding the #close. I have just tested this, and it worked fine on my end.
Jparchem: Again I appreciate the feedback. Thanks. I read a while ago that mods can be submitted for approval into future releases through git. I did consider doing this, but once 1.7.1 went RC I figured there was not much point in submitting without adapting for 1.7.1 first (again on the todo list).
