Help with disabling Transfer and Assignment comments

BrettLewis

Hi,

I am able to find instructions on how to turn off the required comments for transferring and assigning a ticket in 1.6 but not 1.7.

Could someone be kind enough to share the instructions for 1.7 please?

I am scratching about trying to figure it out myself, but I'm not getting anywhere fast.

Thanks,

Brett

ntozier

I do not believe that anyone has written a mod to do this yet.

stormy1

scp/tickets.php

Comment out these lines like this:

//elseif(!$_POST)

// $errors = 'Assignment comments required';

//elseif(strlen($_POST)

// $errors = 'Comment too short';

BrettLewis

Many thanks stormy1. :)

It's sooo easy when you know how. I was looking at the tickets file in the main folder, not in /scp.

stormy1

Your welcome

smokinkat

I've commented out the above 4 lines as suggested, but it is still requiring me to fill in comments to transfer.

Thanks

jccrofty30

Very glad I found this. My boss has disliked the requirement since launch.

@ smokinkat:

The change quoted above was only to eliminate the requirement for Assignment of tickets.

To disable the requirement for Transfers as well:

//Transfer message - required.

//if(!$_POST)

//$errors = 'Transfer comments required';

//elseif(strlen($_POST)<5)

//$errors = 'Transfer comments too short!';

For me, it was lines 91 - 95

foodle

I know it isn't the question at hand, but I found the requirement a nuisance, but something I thought may be useful so simply pre-filled the text boxes with "transferring to correct department" etc so it was a one click transfer, with optional text.