Create ticket by email automatic

felipepnh

Dear,

I need to configure osTicket to create a ticket automatically when an e-mail is sent to the support.

I looked on the Forum but nothing helped me a lot.

I am using version 1.7. Help me :)

Thk.

Casey03

Need to know what your email server is, GMAIL? Exchange? Hotmail?

Plus you will need to setup a Cron job if your using cpanel or a task if its a windows server.

felipepnh

Need to know what your email server is, GMAIL? Exchange? Hotmail?
Plus you will need to setup a Cron job if your using cpanel or a task if its a windows server.

I using Gmail. How to configure the cron? Thk

Casey03

On the server osTicket is installed you need to make the cronjob, Do you have cpanel hosting? or Windows based webserver?

felipepnh

On the server osTicket is installed you need to make the cronjob, Do you have cpanel hosting? or Windows based webserver?

I have a webserver,

Casey03

try this link,

You want to look at the Recurring Tasks Scheduler

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

souravrinu

Create ticket by email automatic

Dear ,

I am using cpanel and getting same issue in osticket 1.7.We are using Gmail for email server .Please help me.

sereoga_leo

What if I use Exchange !? what settings should be done there in order for the automatic creation of ticket to work ?

Thanks

Sergiu