Hello,
Haven't been able to figure this out myself so.. I've recently installed osTicket v1.12 and due to the system that tickets will be logged for, there will be alot of repeat issue summaries so i'd like to have pre-defined Issue Summaries that i can just select from a drop down. The catch is that i'd need a 'Other' option when selected would provide a text box where you can enter the issue summary.
Is this possible..?
Thanks,
Allan