[MOD] Help Topic Column

amirh

Hello, it's me again. I'm trying to add the Help Topic into the scp/tickets.php. I looked all over the GUI that already exists, i identified the add column, but there is not the option to add this column at the moment. So here i am, i want to know how to add this custom column to the staff tickets view. I looked some related topics but it was some years ago, and some collaborator shared one tickets.inc.php file, but i found this file at my client file and anyway not currently working.

mLipok

Do you want to add new column to main/open ticket list ?

amirh

mLipok yeah, i'm trying to add it to the main/open queue. I was looking at the code but without having the software architecture is very hard to understand what is going on with it. Queues are objects, with object Filters and looked at the DB, where the Queue's options are saved ( ost_queue and ost_queue_x's ). Does some one know how to make this column a default column?

ntozier

Help Topic is not one of the columns that you can add via custom queues,

bbop

I also have this question.

KevinTheJedi

@bbop @amirh

This is very simple. You go to Admin Panel > Settings > Tickets > Queues > click on desired Queue. Now, you can go to the Columns tab, click the Add a Column dropdown, and select Add New.

Here you will set Primary Data Source to Help Topic, give the new Column a name like Help Topic, and click Save.

Lastly you will click Add next to the dropdown and click Save Changes.

After this you should see the Help Topic Column on the desired Queue. You will also be able to use this new Column on any Queue without having to create it every time.

Cheers.