OS Version: Cent OS 7
Web Server: Apache/2.4.6
OS Ticket Version: 1.12.2
PHP Version: PHP 5.4.16
SQL Version: mysql Ver 15.1 Distrib 5.5.60-MariaDB, for Linux (x86_64) using readline 5.

In the example, it seems like it passed the variable name and not the contents of the variable itself. I am new to OS Ticket so I am hoping this looks like something someone has seen before. The DNS name OSTicket.Internal.Network is valid on my internal lab DNS.

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Any ideas as to what I am doing wrong?

John C. Vincent

Hrm. It looks like the variable is not getting populated.

In the body and the footer mine is set to just:
<a href="%{recipient.ticket_link}">
and works fine.

Can you look at how it is stored in the database? That might give us some insight as to what is going on. Are you seeing any PHP errors in your logs?

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