Got it. Thank you. now the system is working. I do want to upgrade to the latest version now. Since 1.2 is now the end of life. Could you please help me with the process to upgrade to the latest version?

@KevinTheJedi. Thank you for the link it is very useful. However, I have made 2 changes to the current system to work for us. See below.

My question is will this php file be overwritten? and also, between version 1.12 and 1.15 is there a lot of difference in the code for the open.php file ???

    macsoluk My question is will this php file be overwritten?

    This file does not exist in the osTicket distribution, so it would not be over written when you do an upgrade.

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