Signature included in reply, but not showing on ticket thread

markjallan

Hi there.

I have my agent signature defined, and it's included by default on replies. This seems to work because when I send a test email to my helpdesk, I can see that the signature does actually get included in the reply that I receive to my test email address.

When I log onto the staff control panel and look at the ticket thread, however, the signature doesn't show up. Also, if the customer clicks the link in their email to view the ticket thread online, the signature doesn't show up there either.

Is there any way to make the signature appear in the thread on the SCP as well as the online customer view?

I have the following setup:
osTicket v1.12 (a076918)
Apache 2.4.29 (Ubuntu)
MySQL Version 5.7.26
PHP Version 7.2.19-0ubuntu0.18.04.1

Thanks
Mark

RBGE

markjallan Not really - the signature is designed to be the usual auto response stuff that goes on the end of every mail, and thus deemed irrelevant to be included in a ticket thread. You could use a canned response instead of a signature, but then you'd have to select it each time.

markjallan

Funny, a canned response is exactly what I had been doing before I changed to using a signature.

I’m not averse to tweaking the PHP if anyone knows what change I'd need to make?

Thanks

ntozier

If you want the signature to show up in the ticket thread, it has to be added to the ticket thread.

(this means typing, cutting/pasting, or using a canned response)

cedzop

Is this solved already?

ntozier

There doesn't appear to be anything to solve here?