I'm using ost 1.12, php 7.2.20 with php-fpm and nginx 1.16.0. I'm fetching tickets through IMAP
When sending tickets from live.com, outlook.com or hotmail.com with accented or special characters, the ticket created has an empty body.
This is an example email:
Subject: test ticket 5, ignore
Thread-Topic: test ticket 5, ignore
Thread-Index: AQHVPowAwj6cT6yEq0q7wCRpdwnoKw==
Date: Fri, 19 Jul 2019 23:45:18 +0000
Message-ID: <VI1PR04MB51179C515A0B359E330ED45FA8CB0@VI1PR04MB5117.eurprd04.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-incomingtopheadermarker: OriginalChecksum:4B79F1BD820C0DF28FD2175A8ED92B54787ADCE78FBE3E40ABB5B80EC6FEC2E7;UpperCasedChecksum:FD244BA5747E52B5442B9B2F1A4A885746EB77E307D05605D0123189F54AB315;SizeAsReceived:6497;Count:40
x-tmn: [AFJUgytn7C3f08FcD/xOKhtOm8ig1vUftxFffNHA81U=]
x-ms-publictraffictype: Email
x-incomingheadercount: 40
x-eopattributedmessage: 0
x-microsoft-antispam: BCL:0;PCL:0;RULEID:(2390118)(5050001)(7020095)(20181119110)(201702061078)(5061506573)(5061507331)(1603103135)(2017031320274)(9118020)(2017031322404)(2017031323274)(2017031324274)(1601125500)(1603101475)(1701031045);SRVR:HE1EUR02HT069;
x-ms-traffictypediagnostic: HE1EUR02HT069:
x-microsoft-antispam-message-info: J29BMawgqsmOEqWsTuPcqgxqsZgd9yflEzDcFx81APDMvZhdCKLXtlWsU/pOIRn6fNTjGDWoIMgxOkK3q2PbPyN122MCdhzmpawcVJ39cfPw1Tg9mbQaJw0tqnTu87RkktWfo6YgzgfpH6l9O8ZVU1MA8Ok2pwZCGlve64dpr8Dxf0KSRD4Goxj68mBCoNe+
Content-Type: multipart/alternative; boundary="_000_VI1PR04MB51179C515A0B359E330ED45FA8CB0VI1PR04MB5117eurp_"
MIME-Version: 1.0
X-OriginatorOrg: hotmail.com
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-CrossTenant-Network-Message-Id: af53e208-382d-4d41-c5d0-08d70ca3283c
X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-CrossTenant-originalarrivaltime: 19 Jul 2019 23:45:18.9289 (UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Internet
X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-Transport-CrossTenantHeadersStamped: HE1EUR02HT069
--_000_VI1PR04MB51179C515A0B359E330ED45FA8CB0VI1PR04MB5117eurp_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
text with =E8=E9=EA accents
other accents =E0=E2=E6=E4=E9
--_000_VI1PR04MB51179C515A0B359E330ED45FA8CB0VI1PR04MB5117eurp_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0);">
text with =E8=E9=EA accents</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0);">
other accents =E0=E2=E6=E4=E9<br>
</div>
</body>
</html>
--_000_VI1PR04MB51179C515A0B359E330ED45FA8CB0VI1PR04MB5117eurp_--
I tried various fixes in github, no luck yet...