hello,

when I try to add a primary contact in the organization settings and press enter, it doesn't work, if I click on the field it just go blank again as if I didn't write anything, what could it be?
I already tried more browser but it's always the same.

Please upgrade to a supported version 1.12 and re-test.

    6 days later

    ntozier hello, I made the upgrade but it still behave the same, what else could I do? is there a workaround?

      I've asked the devs to take a look at this thread.

      hi, how and where can I check these? if I go in the cpanel, the error page doesn't show anything, if I go in osticket folder and I check the error log, I only have this error that repeats all the days but that doesn't seem to have anything to do with this organization problem:

      [11-Jul-2019 08:38:49 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/v6b554ep/public_html/ticket/open.php on line 49
      [12-Jul-2019 06:52:30 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/v6b554ep/public_html/ticket/open.php on line 49
      [12-Jul-2019 06:54:08 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/v6b554ep/public_html/ticket/open.php on line 49
      [15-Jul-2019 09:35:37 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/v6b554ep/public_html/ticket/open.php on line 49
      [15-Jul-2019 15:46:45 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/v6b554ep/public_html/ticket/open.php on line 49

      is there something else that I can check?

      thanks for now

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