Set author of ticket automaticly

nam31ess

Hello everyone.
I had some trouble: on our site we had a feedback form iwth fields like: "Subject", "Your Name", "E-mail", "Message".

Ofcource, it is sending e-mail to our support mail from the other service mail, somethinl like this:

Created by: Info (info@companyname.com)
Subject: Test Ticket
Message: //this is a body of mail below
Sended at monday, Jule 1, 2019 - 17:06

Your name: Test
E-mail: test@test123.ru
Subject: Test ticket
Message:
Lorem ipsum dolor sit amet consectetur adipisicing elit. Veritatis ducimus
voluptatibus odit aliquam tenetur fugiat culpa nihil, quo doloremque, quam,
corporis nesciunt sint beatae et molestiae animi. Porro, vel et...

Ofc, when tech support specialist answer to that ticket, he's answer will be send to service mail (info@companyname.com in this example).

Is there any way to parse body of message (by regexp, for example), get e-mail and set it to author of the ticket?
Version we are using is v1.10.1
Thanks!

P.S. Guys, did you are planning to update your official Docker-image on DockerHub?
P.P.S. Also checkout my fork of osticket-mattermost plugin on GitHub: https://github.com/Faust13/osticket-mattermost

ntozier

nam31ess Is there any way to parse body of message (by regexp, for example), get e-mail and set it to author of the ticket?

You might be able to use a ticket filter to do this.

nam31ess P.S. Guys, did you are planning to update your official Docker-image on DockerHub?

osTicket has never released a Docker-image. That was made by someone else. You would need to talk to whoever made it to get it updated.

nam31ess

ntozier tnx, will try.

About docker-images - we are using this one: https://hub.docker.com/r/osticket/osticket

Maybe some of your team member needs to contact with administration dockerhub, to not mislead people.

ntozier

The license from your link:

This was not released by osTicket.