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In our help desk end users / agents must have to confirm the job completion "Yes" or "No" if someones select the "No" status should not able to close the ticket util it's status change from "No" to "Yes".
Is it possible to facilitate the above condition with osTicket?
Thanks,
Mohan K.
Server Information
osTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.39
PHP Version 7.3.5
